Terms and Conditions

Welcome to Costa Rica! To visit this amazing country there are some requirements which must be met. Please read this packet, so that you can prepare for Costa Rica, pack accordingly, and enjoy your travel experience.

The following booking conditions form the basis of your contract with Find My Costa Rica S.A (“we”, “us” and “our company”). Please read them carefully as they set out our respective rights and obligations. By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them.

Reservations are not guaranteed until a deposit has been received. 

Reservations are not made or guaranteed until a deposit has been received.  Where we have already confirmed the availability of your chosen arrangements and you book within any applicable time limit for doing so, your booking will be treated as firm and a contract between us will come into existence as soon as we receive your deposit. We will then send you a receipt for all payments made and our invoice. Where we have not confirmed availability, your booking will be treated as a quote and a contract between us will come into existence when we despatch our invoice to you. Where you book through our website without prior confirmation of availability, any electronic acknowledgement of your booking is not a confirmation of it. Please check your invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the invoice or any other document appears to be incorrect or incomplete.

Please note that all itinerary times are approximate. We try to cater to our guests needs and will modify activities to meet these needs when possible.

Packages Do Not Include.

Prices do not include tips (tour escort, guides, drivers, baggage handlers, cowboys, dive masters, etc.). Many of the various people who will help you during your stay will greatly appreciate any consideration you can afford to give them. Not included in tour prices: International or in-country ground or air transfers not specifically included in your itinerary; departure taxes; cost of passports, visas, or tourist cards; excess baggage fees; additional fees assessed by airlines; personal expenses such as room service, beverages, or laundry; gratuities to tour escort, guides, or drivers, personal communication charges; personal insurance; or any sightseeing stops, tours, meals, or beverages not specifically included in your itinerary.

Departure Tax

Departure Tax is now included in ticket price for most airlines, but please verify with your air carrier prior to travel.

You are Responsible to Carefully Review the Summary of What is Included on the Itinerary that You Intend to Reserve Prior to Reserving Your Vacation.

Payment Policies

We offer secure online payment processing through our secure online banking system and PayPal. We also accept bank transfers through out  Costa Rican  based  bank. International wire transfers may apply

Deposits & Payments

A deposit of $100 per person is required at time of booking. Deposits are non-refundable unless stated differently at time of booking. If you are not paying in full at the time you make your reservation, you will receive an invoice with a final payment due date specified. If we have your credit card on file, it will automatically be charged for any balance on the due date specified, if payment has not been made in full in advance of due date. It is your responsibility to notify us if your credit card expires or is cancelled. If you are making payment on-line and we do not have your account information on file, a payment reminder will be sent and payment will need to be received by agreed due date. Any reservation made within 31 days prior to arrival must be paid in full at time of booking. If payment is not made in full by the specified due date, reservation will be cancelled, rooms and tour activity space released, and no refund of any deposits or payments collected will be refunded.

Payment Policies – Regular High and Low Season Dates

High Season Reservations made more than 61 days advance require a deposit of $200 ( or otherwise indicated at time of quoting) to secure reservations and the remaining 50% balance due no later than 60 days prior to arrival date. Reservations made within 60 days of arrival date require full payment to secure reservations. After processing, a printable receipt of payment will be sent to clients email address.

Low Season Reservations made more than 46 days advance require a deposit of $200 ( or otherwise indicated at time of quoting) to secure reservations and the remaining 50% balance due no later than 45 days prior to arrival date. Reservations made within 45 days of arrival date require full payment to secure reservations. After processing, a printable receipt of payment will be sent to clients email address.

Cancellation Policies

All cancellations must be relayed to us via telephone during regular business hours and must also be submitted in writing to our office. The date of the response from us, acknowledging receipt of your request with our cancellation confirmation number, is the date that will be used to determine which penalties outlined below will be assessed. It is your responsibility to verify that you have written notification from us that your request has been received. No refunds will be made for unused hotel rooms, meals, diving, tours, or transfers. These policies do not apply to any airfare booked though Find My Costa Rica S.A. You will be given specific airline cancellation policies at time of booking. The policy for the property where you are staying and the dives you booked are subject to the following cancellation penalties:

• Peak Season Dec 20 – Jan 8th / Easter Week Cancellations 91+ days prior to arrival – loss of deposit. Cancellations 90 or fewer days prior to arrival – 100% penalty
• High /Mid Season Jan 9th to May 1st / July 1 to Aug 31st Cancellations 61+ days prior to arrival – loss of deposit. Cancellations less than 45-60 days prior to arrival – loss of deposit and any penalties applied by providers. Cancellations 44 or fewer days prior to arrival – 100% penalty
• Low Season May 1st to June 30th / Sept 1st to Dec 19th Cancellations 45+ days prior to arrival – loss of deposit. Cancellations less than 31-44 days prior to arrival – loss of deposit and any penalties applied by providers. Cancellations 30 or fewer days prior to arrival – 100% penalty.

Changes to Itinerary

Any changes to the itinerary at the guest’s request while in Costa Rica are at the guest’s sole expense. NO REFUNDS will be given for any unused rooms, tours, meals, or transfers. No exceptions will be made. For bookings made within 30 days prior to departure date, the itinerary is final. We will do our best to assist with making changes with change fees assessed.

Within 61+ days of travel: $25.00 per change 

Within 15-60 days of Travel: $50.00 per change 

Within 14 days of Travel: $100.00 for parties of one to five, $150.00 for parties of six or more

All change requests must be via telephone during regular business hours. Changes to reservations cannot be guaranteed, but we will do our best to assist you.

No Shows

No shows will forfeit the full amount of the package.

Refunds

Refunds are considered on a case-by-case basis.  We  will always do what we can to assist you with  rebooking the trip, but there are circumstances that may cause our providers irrecoverable expenses  and which are out of our control and are subject to each  providers policy. We will not accept any liability for any claims and will not provide refunds except as may be specifically allowed herein.

Travel insurance: Highly Recommended

It is essential that you have adequate and appropriate cover for your trip including any adventurous activities. We strongly encourage all guests purchase comprehensive travel, medical, accident, luggage, emergency, trip interruption, and dive insurance prior to departure date. Activities such a scuba diving, white-water rafting, zip-line canopy, canyoning, rappelling, tubing, kayaking, horseback riding or ATV tours, as well as visits to volcanos, hot springs, mud baths and spas carry inherent risks. Participation is voluntary and all activities are performed at customer’s own risk. We will be happy to provide a quote for trip interruption and/or dive travel insurance if you provide us with your birth year. It is important to have adequate insurance which will cover cancellation costs from the date of booking as well as medical expenses (including evacuation and repatriation). Please read your policy details carefully and take them with you on your trip. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

By authorizing us to make your travel arrangements or by making a payment to us, you agree to be bound by the above stated policies, terms and conditions and acknowledge that you have shown these policies to all members of your travel party in which you represent by making payment for them. Please contact a travel insurance provider to obtain appropriate coverage.

General policies and conditions

Every reasonable effort is made to maintain rates as quoted, however, due to circumstances beyond our control (fuel, taxes etc.) rates are subject to change with notice. Increased government taxes and fuel surcharges may be collected by vendor at time service is provided.

• FIND MY COSTA RICA, S.A. its owners, associates, agents, and employees) assume no responsibility for injury, loss, damage to person or property or for additional expenses due to acts of God, sickness, weather, terrorism, strike detentions, riots war, quarantine, theft, civil unrest, or government regulations and restrictions, over which it has no control. 
• FIND MY COSTA RICA, S.A. assumes no responsibility for any accidents, delays, inconveniences, expense or mishap of any kind whatsoever resulting entirely or in part from causes beyond our control. 
• FIND MY COSTA RICA, S.A. reserves the right to make changes that we deem to be reasonable in the itinerary where necessary. 
• For trips and tours where FIND MY COSTA RICA, Inc. acts solely as booking agents, we assume no liability should any contracted supplier fail to provide any service. Find My Costa Rica sole responsibility if supplier fails to provide services contracted is to refund guests money for specific services contracted with specific supplier. 
• Handling and security of all baggage and personal belongings is at the owner’s risk, and FIND MY COSTA RICA, S.A.. is not responsible for any loss or damage.
• FIND MY COSTA RICA, S.A. is not responsible for loss of life, personal injury, cancellations, delays, overbooking, or loss of services caused by any international or domestic flights. 
• FIND MY COSTA RICA, S.A. its employees and principles are not responsible for any loss of life, personal injury, bodily injury or loss of property as a result of the signer’s participation in any activities while in Costa Rica or travel to, from, or within Costa Rica caused by contracted Costa Rican representatives, tour companies or agents. 
• FIND MY COSTA RICA, S.A. shall be free of all responsibility or liability for any act, error, omission, injury to person or property, loss, inconvenience, financial loss, accident, delay, irregularity, physical or emotional harm suffered by any person while en route to or while a guest at any facility or any other event which may be occasioned by reason or through the act of God, theft, abuse, defect or default of any company, hotel, person, direct air carrier, transfer company and /or their employees, to result in unused accommodations or services in connection with reservations made on behalf of customer by Find My Costa Rica. 
• FIND MY COSTA RICA, S.A. is not responsible for providing refunds or credits for trips not taken or delayed due to a customer’s failure to return this signed document prior to or at the time final payment is made. 
• Any disputes between participants and FIND MY COSTA RICA, S.A. will be decided upon under Costa Rican law and La Fortuna, San Carlos Carillo, Alajuela Province, Costa Rica, will be the venue for any legal action.